Sometimes switching your printer on and off doesn’t quite do the trick. Here are some solutions to the three the most popular questions that revolve around printer problems!
1. A printer connected to a computer does not print.
Cause: A problem might exist with the physical printer, the print driver, a print server, or the application you are trying to print from.
Try the following steps to identify and solve the problem.
• Verify the physical printer is in ready state, and that the correct default printer is set.
• Try to print a test page.
• Try printing from the command line (on non-PostScript printers only). Type Dir > LPT1 at the command prompt.
• Try printing from Notepad. This verifies that the printer driver is correct, and confirms that the problem lies with the application. If you cannot print from Notepad, the problem lies with the printer driver.
• Check the available disk space on the system drive. If there is not enough room to spool the job, larger jobs might fail where smaller jobs do not.
2. A printer connected to the network does not print.
Cause: A problem might exist with the physical printer, the logical printer setting on the client computer, the application you are trying to print from, network protocols, or hardware.
Try the following to isolate and solve the problem:
• Verify basic network connectivity. Check user rights, protocols, share names, and so on to determine whether you can see the server. Try to copy a file to the server; if you cannot access the server, you might not be able to access the printer.
• On the Advanced tab, make sure the printer availability time is correct.
• Create a local printer and redirect the port to the network server. Using the Add Printer Wizard, click Local, and then type the server and printer name for the printer (\\servername\printername). This determines whether you can copy files from the print server.
• Check the available disk space on the print server. If there is not enough room to spool the job, larger jobs might fail where smaller jobs do not.
3. A new print driver downloaded from the Internet needs to be installed.
Cause: The print driver is not listed in the Add Printer Wizard’s list of printers, but instead was downloaded from the Internet.
1. Download the printer driver to an empty folder.
2. Expand the files by typing the name of the executable followed by the -d switch. For example, if the name of the file is Nt4prn.exe, type the following at a command prompt: nt4prn -d
3. Read the Readme.txt and the License.txt files.
4. Click Start, point to Settings, and then click Printers and Faxes.
5. Double-click Add Printer to start the Add Printer Wizard, click Next, click Local printer attached to this computer, and then click Next.
6. Click the port where your printer is attached, and then click Next.
7. Click Have Disk, enter the path from Step 1, and then click OK.
8. Click the appropriate printer, click Next, and then continue with the Add Printer Wizard.
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